Go Big 

Madeline E. Thomas

methomas@bu.edu | thomas-madeline@aramark.com | 978-473-4694

LinkedIn:  https://www.linkedin.com/in/maddie-thomas

Virtual Resume: https://madddiethomas.wixsite.com/nomad-s

Education

Boston University, Boston, MA | School of Hospitality Administration | Cumulative GPA: 3.67                                                                                  2015 - 2019

Bachelor of Science in Hospitality Administration, Magna Cum Laude                                                                                                      

• Strategic Marketing Plan created for George Howell Coffee's Chief Operating Officer, Rebecca Fitzgerald | 2019

• Cross-Cultural Marketing Strategies in the World’s Top Restaurant Companies: An In-Depth Analysis of American Companies in the Chinese Market | 2018

• Dunning’s OLI-Framework Applied to Emerging Economies | 2018 

• Cooperative Research Project with Auckland UT, New Zealand | 2017

• Campfire Business Plan | 2016

BU Padova Academic Center, Padua, Italy | Field Placement in Hospitality Administration - International Events                                                   Fall 2017

Beverly High School, Beverly, MA | Class President | Cumulative GPA: 4.30                                                                                                                     2011 - 2015

High School Diploma, National Honor Society, National Art Honor Society 

 

Experience

Aramark, The Capital One Arena, Washington, D.C. | Catering & Premium Services Manager                                                                      July 2019 - Present

• Developing and maintaining effective client and customer rapport for mutually beneficial business relationships with Monumental Sports, the National Basketball Association, the National Hockey League, the country's Top Performers, and other outside clientele.

• Responsible for executing catering events of varied size and scope, including staffing and management. Ensuring accurate reporting of all catering related revenue, expenses, and receivables. Coordinating activities with other departments as appropriate.

• Working directly with labor union employees and navigating the complexities of collective bargaining within the large-scale operation.

• Leveraging established company solutions to ensure consistency, quality, and efficiency within consumer driven offerings. 

• Training and managing employees to ensure knowledge of food menus and promotional calendars.

• Modeling and reinforcing Aramark's coaching process. Rewarding and recognizing employees. 

• Monitoring team performance and providing regular feedback. Planning and executing team meetings and daily huddles. Completing and maintain all staff records including training records, schedules and performance data.

• Responsible for delivering food and labor targets. Developing and execute strategies to achieve catering revenue forecasts.

• Ensuring compliance with Aramark food, occupational and environmental safety polices in all culinary and kitchen operations. Complying with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, wage and hour.

• Developing proficiency in Catermate, Appetize, and IBS Software. 

 

Description | Owned and operated by Monumental Sports & Entertainment, the arena is the home arena of the Washington Capitals of the National Hockey League, the Washington Wizards of the National Basketball Association, the Georgetown University men's basketball team, and the Washington Valor of the Arena Football League.

 

Boston Area Rape Crisis Center, Cambridge, MA | Development Intern                                                                                             September 2018 - May 2019

• Gained relevant experience in Salesforce and assisted with the organization's transition from traditional spreadsheets to the upgraded cloud-based software.

• Researched and reached out directly to potential groups to participate in fundraising events.

• Researched and solicited potential in-kind donors for the Annual Walk for Change.

• Researched and solicited potential auction donors for the Annual Champions for Change Gala.

• Created templates, designed event materials, and conducted event research.

• Developed proficiency in data entry, maintenance, tracking, and updating of donor databases.

• Efficiently completed general development office tasks, such as word processing, spreadsheet maintenance, mailing, faxing, copying, etc.

• Provided logistical support and staffing for various fundraising and special events.

• Attended committee meetings for the Gala & Walk and took meeting minutes. 

• Answered questions about BARCC fundraising items and services.

 

Description | Founded in 1973, the Boston Area Rape Crisis Center (BARCC) is the only comprehensive rape crisis center in the Greater Boston area and the oldest and largest center of its kind in New England. Their mission is to end sexual violence through healing and social change.

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Nantucket Golf Club, Sconset, MA | Front of House & Offsite Event Manager                                                                                                April - October 2018

• Executed offsite events, directly with our exclusive membership at their homes, with a rotating catering team each week.

• Produced floor plans, created BEOs, assigned staff, and orchestrated events (averaging 75-200 attendees).

• Assistant managed the execution of the Annual Nantucket Children’s Charity Classic, raising $2,800,000.00 in a single night.

• Tracked reservations, inventory, and forecasted on a daily basis using past data, Rezku, and Gather Event Software.

• Redesigned the daily operations in the club's Snack Bar by implementing standards for maintaining par levels with regular inventory checks, reaching organizational optimization with new back-of-house and front-of-house layouts including detailed labeling, and creating clear order histories through formatted documentation and updated paperwork policies to increase the overall efficiency of the operation.

• Supervised a diverse staff of 20, ranging from local high schoolers to experienced adults from over five different countries.

• Introduced a dynamic training program that included a range of new assessments, mock service, and quality feedback.

• Restructured the employee orientation program to enhance performance and cross-cultural relations in the workplace.

 

Description | The Nantucket Golf Club is an 18-hole private membership golf course on Nantucket Island.

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Padova Convention Bureau, Padua, Italy | Destination Management Professional                                                                                                            Fall 2017

• Developed the expertise needed to work overseas with clientele from a variety of cultures and countries. 

• Refined my communication skills, workplace behavior, and efficiency to function properly in a formal, but intimate office.

• Hosted groups of buyers to promote our city and resources, in hopes of increasing future event revenue and attendance. 

 

Description | Padua Convention Bureau is the conference branch of the Padua DMO Consortium, which includes the Province of Padua, the Padua Chamber of Commerce and the Municipality of Padua. It was established with the aim of increasing Padua's ability to attract tourists and promoting conference and leisure tourism in the area.

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Nantucket Yacht Club, Nantucket, MA | Lead Server, Front Desk Agent, Hospitality Intern                                                                         Summer 2016, 2017

• Helped lead an intensive training program in private club operations, fine dining, wine service, and Jonas Club Software.

• Organized the daily dining room tasks into comprehensive formats for our three different, high-volume venues.

• Independently dealt with our 900 family membership and reservations using OpenTable and Excel at the front desk.

• Directed event setup and preparation under the guidance of the two event managers for events exceeding 500 attendees.

• Accessed food quality and presentation as the head food runner in the back-of-house and resolved member complaints.

• Bartended both large and small events and gained experience bar-backing in the club’s main, high-end Burgee Bar.

 

Description | The Nantucket Yacht Club is a unique seasonal private Club located on Nantucket Island, 30 miles off the coast of Cape Cod. The largest event space within the club, the Ballroom, turns any event into a once-in-a-lifetime affair. With enough room for all of your guests and classic charm that welcomes parties of all sizes, the Ballroom is flexible space perfect for any occasion. Located at the heart of the Yacht Club, the Ballroom has a breathtaking view of the water. French doors open onto the waterfront deck and patio and invite your guests to enjoy the splendor of an evening under the stars.

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LHL Communications, New York, NY | Marketing Communications Coordinator                                                                                                    Summer 2017

• Managed publicity for Cuba’s South American Hotel Investment Conference, held in Spring 2017.

• Partnered with international clientele to coordinate Argentina’s South American Hotel Investment Conference 2017.

• Edited press releases published by HotelNewsNow, Hotel Executive, and other major hospitality media contacts.

• Recruited industry professionals as guest speakers & restructured projects for Boston University’s Digital Marketing HF368.

 

Description | Referred to the position by Makarand Mody after successfully completing his dynamic marketing course at Boston University. Worked directly with Leora Lanz, the Principal of LHL Communications. LHL Communications provides hotel owners and operators strategic marketing and communications advisory and support. Our dynamic, innovative approach allows us to offer expert counsel in hotel sales, content marketing, and integrative marketing communications, public relations, media relations, and sales training.

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The Country Club, Brookline, MA | Banquet Server, Hospitality Intern                                                                                        November 2015 – October 2016

• Trained in proper banquet etiquette: open-handed service, formal language, and order customization, and TIPS training.

• Created a cohesive, team-oriented environment in the club with a variety of staff and management personalities.

• Worked one to two events per week ranging from club-wide holiday celebrations to private parties and sporting events.

 

Description | Nestled on 236 acres of land, just a few miles from Boston, The Country Club has approximately 1300 members and is the oldest country club in the United States. The year-round club provides many facilities including 27 holes of golf, five indoor tennis courts, four outdoor tennis courts, paddle & squash courts, an Olympic-sized swimming pool with a café, curling, skeet shooting, skating, hockey, and five guest rooms.

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Mugar Library, Boston, MA | Security Guard, Customer Service Agent                                                                                              August 2015 – January 2019

• Responsible for ensuring the safety and protection of all individuals, their belongings and University property. 

• Located at the entrance/exit area of the Mugar Memorial Library to assist all current and prospective students, faculty, and guests with questions or concerns. 

• Routinely patrolled the building.

 

Description | The Mugar Memorial Library is the primary library for study, teaching, and research in the humanities and social sciences for Boston University. It was opened in 1966. Stephen P. Mugar, an Armenian immigrant.

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Campbell Entertainment | Customer Service Agent                                                                                                                                         May - September 2015

• Operated rides and enforced machinery safety standards.

• Mastered the register as a cashier and gained experience counting cash and keeping track of inventory.

• Provided customers and tourists with directions, recommendations, and info on local attractions. 

• Dealt with customer and client complaints while working as part of a dynamic, diverse team of associates. 

 

Description | The historic Salem Willows Park is an oceanfront destination packed with games, food, and fun! The venue provides attractions for all ages, whether on a family day trip, a first date, or just looking for a blast from the past!

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D.A.R.E American, Middlesex, MA | Camp Counselor                                                                                                                                           Summer 2014, 2015

• One of the two student leaders selected from the city of Beverly to work alongside Essex County Police Chiefs in executing their annual camp. 

• Selected to return as a counselor for a second, consecutive year by the City of Beverly. 

 

Description | The Youth Leadership Academy is held for eight weeks during the summer months and free for all Essex County participants. There are two age groups: The Junior Academy serves ages 8-11 and the Senior Academy serves ages 12-15. This well-structured and disciplined program uses a wide variety of game and team-building activities which will help develop teamwork and cooperation. Youth from all cities and towns in Essex County are welcomed. Activities and Safety Programs are educational, fun and are designed for each age group. Courses include CPR, Internet Safety, Bullying, and Drug and Alcohol Awareness. Other activities may include Laser Quest, rock wall climbing and ropes courses.

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Pinkberry Ventures, Inc., Beverly MA | Team Member                                                                                                                                         May 2012 - July 2014

• Encompassed general customer service duties and sanitation responsibilities.

• Assisted customers in making selections, weighing final products, applying charges, and processing payments.

• Provided friendly, attentive service to all customers.

• Handled customer complaints effectively, receiving multiple positive reviews as a team member.

• Trained new employees in everyday operations.

 

Description | A network of 170 locations operates under the Pinkberry name internationally. Marketed as a frozen yogurt retailer operating primarily in the ice cream industry, the chain serves dozens of flavors and experiences high volumes of sales in stores throughout the world. Job seekers should encounter little-to-no problem in securing employment with the frozen dessert chain.

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Extra-Curricular Activities​

• Washington Wetskins, USA Water Polo, Washington, D.C. | Athlete

• District Clay Center, Washington, D.C. | Independent Ceramicist 

• Solid State Books, Washington, D.C. | Book Club Member

• Women’s Club Water Polo, Boston University, MA | President 

• Eta Sigma Delta: The International Hospitality Management Honor Society, Boston University, MA | Executive Board

• Nantucket Artist Association (NAA) | Independent Ceramicist 

• Brookline Arts Center (BAC) | Independent Ceramicist  

• National Association of Catering and Events (NACE) | Member 

• Beverly High School, Beverly, MA | Class President, Alumni Coordinator

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Recent Volunteer Work           

The Durkin Foundation | Boston Marathon Fundraising Assistant    Spring 2018

• Coordinated with a recently founded charity that supports families facing the effects of mental diseases and disabilities.

• Successfully raised $10,000 working with one of the foundation’s marathon runners. 

 

Austin Brashears Memorial Scholarship Fund, Alumni Relations | Event Coordinator    January 2017 - Present

• Increased overall event attendance from 10 to 100 people. Tripled the amount raised both years, surpassing all goals.

• Reached out to over 300 alumni and individuals to spread the event through multiple social media and mailing platforms.

• Independently gathered 15 donations for the raffle, with 100% of the proceeds going towards the foundation.

• Won the “Annual BU Giving Day Contest” following the event by raising over $7,000 in 24 hours. 

 

Boston University Community Service Center, Boston, MA | Alternative Service Break Coordinator     September 2016 - May 2017

• Recruited college students to spend their spring breaks volunteering through different social justice organizations.

• Subsidized the trip by finding donations for 21 separate meals and multiple activities for our 16 person group. 

 

Other Organizations: Stone Zoo, Boston Nature Center, Boston Area Rape Crisis Center, Global Days of Service, American Red Cross, Great Smoky Mountains National Park Service Trip, Help Give Life to Deb Fundraiser, Hub on Wheels, First Year Student Outreach Program, St. Baldrick’s Shavee, D.A.R.E Camp Counselor  

                                                                   

Awards

• 2019 Program Advancement Award | Boston University PERD Department 

Awarded to an athlete, nominated by their community and chosen by the PERD Department, who took their program to a higher level. One individual is awarded out of the athletes from 34 different teams for their work to further expand and develop the program as a whole.

• 2019 Coach's Award | Boston University Women's Water Polo

The Coach's Award is given annually by the coach to their athlete who best demonstrates, throughout the season, the true spirit of  Boston University Women's Water Polo. It is an award in which the means justify the end. Chosen for overall involvement in and outside of the pool for the past four years. 

• 2019, 2018 Eta Sigma Delta: The International Hospitality Management Honor Society

The school must be a current Institutional member of International CHRIE (The International Council of Hotel, Restaurant, & Institutional Education). The ESD Faculty Adviser must be an Institutional member contact for the I-CHRIE member school. The undergraduate student must have obtained a 3.00 GPA or above at an institution with a 4.00 scale. In addition, the student must be within the top 20% of the overall class.

• 2019, 2018, 2017, 2016 Dean's List, Boston University

Students are named to the Dean’s List when they earn a semester grade point average of 3.5 or higher, with final grades in a minimum of four academic courses totaling a minimum of 16 credits, and with no I (incomplete) grades. Dean’s List designation applies only to the fall and spring semesters in the academic year.

• 2019, 2018, 2017, 2016 Collegiate Water Polo Association Women’s Club Scholar-Athlete Team, Outstanding

The Collegiate Water Polo Association selects a men’s and women’s Scholar-Athlete team during the year. To be selected, student-athletes must be active participants on the team and a full-time student at the institution which nominated them. Active participation includes the requirement to have played in at least one league game during the season. Freshmen through graduate students are eligible for the award. Student-athletes were recognized in three levels: 3.2 to 3.4 (Excellent), 3.41 to 3.7 (Superior) and 3.71 to 4.0 (Outstanding).

• 2018, 2017, 2016, 2015 Recipient of the Paul Ramsdell Memorial Scholarship for Leadership & Involvement

Awarded the first annual Paul Ramsdell Scholarship which is chosen based on the following criteria. The selected winner will have an outstanding community service record, extensive leadership experience, involvement in the music department, above-average grades, and mirror Paul's funny, caring, and admirable personality.

• 2016 Most Improved Player Award | Boston University Women's Water Polo

Chosen by the team, this player has increased their impact on the team in a positive way the most from the beginning to the end of the season by improving their overall skill level and/or improving their attitude towards their teammates and coaches. 

• 2015 Beverly Knights of Columbus Scholarship for Service

The Knights of Columbus offers a limited number of endowed scholarships provided from earnings of funds established in the donors’ names. In accepting these gifts, the Order’s Board of Directors voted to administer endowed scholarships in conformance with the rules of the Fourth Degree Pro Deo and Pro Patria Scholarship program, subject to the donors’ wishes.

• 2015 Net Atlantic Inc. Academic & Leadership Achievement Award

Eligible candidates were required to graduate from high school in 2015, maintain a GPA above 3.0, and plan to pursue a four-year college degree in business, marketing, public relations, communications, computer science, or information technology. To qualify, they were asked to submit an application, including an essay in which they could share their accomplishments, passions, and intelligence.

• 2015 Rotary Scholarship for Outstanding Achievement

The Beverly Rotary Club Foundation awards their scholarships to deserving Beverly residents that display high academic achievement, financial need or adversity, a commitment to community service, and extraordinary involvement in extra-curricular activities. The application is extensive and all finalists are interviewed by members of the Scholarship Committee of the Beverly Rotary Club. The interview is an essential part of the decision-making process.

• 2015 PTSO “Spirit of Volunteerism” Book Award

Candidate must be a senior at BHS in good standing and who is going to pursue post-secondary education in the fall. Must exemplify the spirit of volunteerism through school, community, religious and civic organizations. 

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Skills/Interests

• Certifications

  • TIPs Certification, Valid 

  • CPR Certification, Valid

  • AED Certification, Valid

• Technology

  • Advanced in Microsoft Office

  • Advanced on Google Drive

  • SalesForce

  • Gather Event Software

  • Rezku Software

  • Catermate Software 

  • IBS Software 

  • Appetize Software 

  • Google Adwords, Google Analytics

  • SEM/SEO Usage

  • 110 WPM Typist

  • Data Entry/Consolidation

• Soft Skills

  • Experience with Planning & Operating 500+ Person Events & Fundraisers

  • Basic Language Skills: Spanish, Italian, ASL

  • Extensive Customer Service 6+ Years Experience

  • Public Speaking, Audiences 5,000+

• Interests

  • Social Justice Outreach: Addiction, Homelessness & Women Rights

  • Ceramics & Studio Art

  • Psychology Minor